Our President and Founder
Patricia Murphy Mello is President
and founder of MSCI. With more than 20 years of experience
in the telecommunications billing industry, Ms. Mello leveraged
a strong knowledge of the esoteric intricacies of Incumbent
Local Exchange Carrier's (ILECs) and Long Distance (LD) carrier's
billing data as well as an established expertise in code and
software development. This unique combination of capabilities
and qualifications resulted in MSCI being one of the first software
development firms to market automated auditing tools for both
service providers and business consumers to manage their inter-carrier
Ms. Mello has been called upon
to partner with many telecommunication companies to produce
customized software for revenue assurance resulting in savings
for its clients into the millions of dollars. Her ability
to stay current with technology in conjunction with her involvement
in the telecommunications industry enables continued strong
growth for MSCI.
Prior to founding MSCI, Ms.
Mello served as Director of Software Development for Network
Plus, a $250m facilities-based integrated communications provider
serving primarily small and medium-sized businesses located
in major markets in the Northeastern and Southeastern regions
of the United States. In 1994, Ms. Mello was recruited
to Network Plus and was involved in the development and implementation
of its billing software to handle their rapidly expanding next
generation product offerings.
Prior to heading to Network
Plus, Ms. Mello was a key player at Highland Lakes Software,
a telecommunications billing software company. During
her 13 year tenure, she held the positions of Manager of Product
Development as well as Manager of Customer Support assisting
in the design and coding of the software platform while managing
both programmers and customer support personnel. Ms. Mello
led the design team and wrote the switch interface software
and rating program for their billing platform. She was also
responsible for customer installations and was on-site at over
50 telecommunications companies' sites to assist in their conversion
to Highland Lakes billing system.
Ms. Mello attended the University
of Texas at Austin where she studied computer science.